For the last 36 years, SQI has been the global leader in helping organizations keep customers and building market share. Our customers have learned how to improve the performance of their entire workforce so they can develop a culture of delivering superior Customer Service.

Through all these years we have continuously developed and refined a complete set of strategic tools allowing you to improve the morale of your employees and turn your company into a more efficient and productive customer driven organization. From Customer Service video-based programs to strategic seminars and advanced Customer Service skills training systems, our technology produces immediate and measurable results. Our programs are interactive, addressing all levels of the organization: top management, middle management and first line employees.

Although we have developed a complete and integrated program structure, with the goal to create a Customer Service culture through whole organization, implementation of the programs is still flexible. Each program can be implemented separately and none of the products requires previously implementation of other programs.

SQI is an international business present in over 40 countries, making available to our partner organizations over 30 products translated in 12 languages.

As Romanian representatives of SQI, we have taken the 36 years experience of this institution and its founder, John Tschohl, and adapted to Romanian environment. Because we know that mentalities, motivations and mindsets are different, we are not offering you a blueprint of “American” recipes. The programs are carefully screened and adapted, using our over 12 years of industry background, of hard learned experience within management of different service operations in Romania.

We are not a “training” company providing you “a set of information”. Behind facilitation of each program, there are years of experience. Almost every case study presented during our seminars and workshop have been, in one way or another, directly faced and managed in real life. Therefore we will not be able to answer your questions only from a theoretical perspective, but go deep into details to highlight all relevant aspects.

In addition, before we roll up our sleeves to work together, we will identify with your representatives a set of parameters that measure performance in different areas of your activity. Comparing these parameters registered before and after implementing each program, we will be able to measure the impact of our programs.

All our materials and programs can be customized for larger organizations.